The Complaints Against Police Office (CAPO) was given ISO (International Organisation for Standardisation) 10002:2004 “Quality Management – Customer Satisfaction” Certification today.

The certificate recognises the office’s commitment to ensuring a professional and transparent approach in handling complaints.

Speaking at the certificate presentation ceremony, Assistant Commissioner of Police (Service Quality) Peter Morgan said: “This is a significant milestone for CAPO that fully reflects and acknowledges the hard work and commitment put in to ensure that all complaint cases are handled fairly, impartially and effectively.”

With continuous support and encouragement from police management and other key-stakeholders, particularly the Independent Police Complaints Council, CAPO will continue to strive for excellence in all its complaint handling and investigations, he said.